If content goes against our Recommendation Guidelines, it may be considered upsetting, offensive, or sensitive and we may make it harder to find, rather than removing it from Instagram. We've previously limited content like this in Explore, Search, Reels, Accounts You Might Follow and Recommendations.

Another reason for losing access to your Instagram account is if it has been hacked. This can happen if you use a weak password or if you have clicked on a phishing link. If your account has been hacked, you may notice that your email address or username has been changed, or that your posts have been deleted.

A possible reason why you cannot find someone's profile on Instagram is that they have blocked you or changed their username. Instagram allows users to change their usernames, so you might not see them in the search results if they have a new one.

Always try restarting your phone or tablet first if you're having trouble with Instagram. If restarting your device doesn't help, please try using Instagram both on Wi-Fi and on your mobile data connection to see if the problem is because of a weak Wi-Fi or mobile data connection.