Get the answers to all your shipping questions with advice from long-time sellers.

Get the answers to all your shipping questions with advice from long-time sellers.

I have a buyer open a case asking to return an item and refund that i had posted "no returns". I offered a partial refund (i don't want the item back). He ...

Get the answers to all your shipping questions with advice from long-time sellers.

Buyer damaged item, wants return. I sold a brand new phone in sealed retail packaging. Buyer now claims it is defective and he can't call out.

Hi, so i got a buyer who won a pair of shoes and wanted to return due to not fitting. I agreed to the arrangement for full refund, when item was arrived to me ...

Go back to the item and open a Return request. Hopefully the seller will offer a refund of the postage due. Worst case, you may have to return the item for your ...